Customer Testimonials
I came in looking for the perfect ride Ross had the keys and the knowledge on his side No pressure no stress just smooth all the way He made buying a car feel easy this day Alex stepped in and helped seal the deal Kept everything smoother professional and real
Professional and timely, thank you.
Koolina and Alex were very helpful with trying to select and come to an agreement on my first Vehicle.. They were super welcoming as well
Kalai and Alex were amazing. Thank you
Second vehucke purchase. These guys are amazing. CJ and Alex were very efficient.
Ross was awesome! Made everything super easy and was able to squeeze in some extra packages at no cost! Best car buying experience I’ve had
Very great dealership. Purchased a model y Tesla from them and they gave me free gap and lowered the price of the vehicle for me. Nick helped me and it’s his second time getting me a vehicle within a 6 month span. Both teslas. Would recommend this dealership to anyone trying to get a vehicle.
I had an easy car buying experience with CJ. Recommend checking out GMC Honolulu if in the market for a GMC.
I came here to sell my car after getting an offer via Kelley Blue Book. Kathryn was extremely communicative from the start, and gave me the best offer across multiple dealerships. One place was extremely rude, and another place nicely told me they couldn’t match Kathryn’s offer. Kathryn was professional, kind, and fair. She took the time to let me know the justification for her pricing, and stood by her word as I shopped around. If you’re looking to sell a car and get a KBB Instant Offer from Honolulu GMC & Kathryn, don’t waste your ... Read More Google - Jun 27, 2026
Honolulu GMC was amazing. Easily the best car buying experience ever. Props to Ross and Alex
“Thank you for the friendly customer service. I appreciate it very much and will most definitely be coming back. Mahalo!”
This particular interaction went well. Jen was attentive and handled the details such as a loaner car.
Fantastic loving people with fantastic service! They try there best with a smile and they are gracious while giving great service.
Alex was nice and quick. We were in a rush. He got us out quick
Great experience with Koolina
Disappointed understaffed so NO complimentary car wash. Otherwise, they kept me updated on the work progress. Good free coffee!
I've been coming to the Cadillac dealership for service almost ten years now, seen a lot of turnover, but things are really turning around under the new Mgmt. That's Moose & his crew. Ty
I recently bought a 2020 tesla from cadillac Gmc honolulu my sales person and financial person was very cool and especially the Bigg Boss.Local guy dont know hes name... Couple factors that got me thinking, it's my fault.I wasn't paying attention but I was buying this car for $21,000 at the end of the day.Looking over my paperwork it turned into $23,000 more suspicious , they even change the ad on facebook marketplace to twenty three thousand very suspicious.. But this was totally my fault for not paying attention to comfortable , thinking that I was in a well known ... Read More DealerRater - Jun 16, 2026
Most pleasant car buying experience I’ve ever had. Ryan was so helpful and enthusiastic
Great customer service and friendly customer service was very helpful in answering and explaining work in detail. Built trust.
Koolina was amazing. She helped my friend with a car. Since his experience was great, I went to see her as well. Alex helped with the paperwork and he was very efficient. Quickest finance guy ever.
I had an appointment. Dropped off my car. Service was not started or completed as promised. Said they didn't get to it. Seems like a problem with scheduling.
The dealership set an appointment around my work schedule. Had the truck ready for me to see and test drive. I felt that my time was not wasted and not pressured.
I've been a customer for six years and they've truly upped their game. I love the new team and new attitude. Jennifer helped me out recently and it's very apparent that she's dedicated to mastering her craft. She's knowledgeable, friendly, and helpful. I'm typically skeptical of dealership service shops, but Jennifer has changed my mind. Thank you again, you've been too good to me.
I had an absolutely amazing experience with GMC Honolulu during my vehicle purchase. I highly recommend them.
Buying a vehicle (Lexus LC). remotely from across the country is no small leap of faith — but Lithia Honolulu GMC Cadillac made the entire process seamless and stress-free.
As a first-time remote buyer, I wasn't sure what to expect, but the team went above and beyond at every step. They understood my needs from the start, offered their best pricing upfront, and arranged virtual FaceTime walkthroughs and a remote test drive experience. Every request I had — photos, videos, and detailed condition reports both before and after purchase — was handled promptly and professionally.
Their commitment to building trust from thousands ... Read More Google - Jun 5, 2026
Nick and Alex were very helpful in getting me a good deal on the exact year and car I wanted. Shipping it from Hawaii all the way to NC. Thank you!
Ryan was amazing. Alex was amazing
The sales advisor Ko’Olina was really great, friendly, professional, and was able to answer all my questions! The representatives were really kind to all the customers with no pressure type sales! That is really appreciated and rare. Very happy with my time there! Purchased a really beautiful car while there.
Marina was super helpful!
Original salesperson was terrible. Scheduling oil change is awful - like 2 months out and only on Saturdays. We wouldn't have bought oil package had we known how difficult to schedule. Also, even with an appointment it can take over 2 hours - why???
Very fast purchase every done in 2 hr Ko'olina was very perfessional and kind.. would purchase another car from her
Honolulu GMC did a outstanding job in presenting the excellent Cadillac for me. The entire team was polite and very professional in their appoach with me. Thanks. Special Thank You to CJ LAMBAT.
Koolina was amazing! We even got a three year warranty for a used car purchase which was awesome. No complaints, highly recommend!
Alex and Nick were very helpful with my vehicle purchase.
Great service and friendly
Good customer service and really nice people They helped me Leave that day with a brand new car.
The dealership is very efficient and has excellent customer service! Will always choose to come to them and Jenn is an amazing Service Advisor!
Hard to get an appointment that worked with my schedule. Had to wait weeks to get in. But, the actual oil change and tire rotation was fast and the reception lady was very nice.
Good customer service and very nice people
Excellent service 50,000 miles service.
My service advisor that day was excellent in providing customer service, I believe her last name was Reyes.
Honest, friendly, and reliable staff, quick to respond, and helpful with any and all questions. I traded a car into this dealership, and sold another to them 2 years later. The staff was extremely patient and friendly both times, spoke and worked with me outside of work hours related to some issues, and overall was helpful in all areas. They offered me very competitive pricing for both vehicles that I sold/traded into them, and overall worked well to assist me throughout the entire process. This dealership is both military friendly and helpful with customers who have a lot of questions ... Read More Google - May 28, 2026
CJ was amazing. He helped us out with a special deal. Alex was also amazing and efficiently did the paperwork and hooked up the warranty. Mahalo!!
Signed the papers for a used car, was told after I couldn’t take it because it needed an inspection. 2 weeks later it was ready, only to break down in less than 48 hours. But car was sold as is so no help from dealer sadly. But dealing with sales staff was strange, days after having the vehicle I was contacted and asked to send my financial documents to their private emails ( something something @ gmail/yahoo) not professional ie [email protected]. anyways first payment due soon on a car that don’t run, gonna have to go back there to ... Read More DealerRater - May 27, 2026
Marina is very attentive and personable. Unfortunately, the repair could not be resolved. I disappointed the cause of the sound couldn't not be resolved.
Braddah nick was cherray
No hassle, friendly, fast and straight to the point. Nick has been very quick and responsive to my questions and requests. Since I had a great experience last week, I bought another car today, 3 days after the first one. Alex was also super helpful and friendly during the purchasing process. He explained everything and made sure I had zero concerns. Both times, from pulling up to in and out the door in 52 minutes max. I kept count. I found the cars I wanted online and Nick still showed me several options just incase so I very happy with my experience. ... Read More DealerRater - May 25, 2026
Alex when hook up da warranty. Cj and Keith cherray too. Cheeehoo
Very professional, quick and reliable. Would recommend again. Although car had cosmetic damage, the team at GMC Honolulu was willing to work with me on fixing it.
Braddah Keith was amazing. Alex also helped a lot. Thank you!!!!!!!
The vehicle was exactly as shown in the pictures. Lot of places seem to doctor pics of used vehicles. Was a good experience buying this new to me truck. I highly recommend you as for Carl Lambat to help you. He’s enjoyable to work with and an honest and realistic salesperson. I hope when my wife needs a newer car he’s there and they have something she likes
Good job. The receptionist did the best she could to accommodate me. Thanks again
Braddah Alex wen give me a lower payment cheehooo
Both Jennifer and Marina were both very helpful and courteous! I would recommend the service dept to others!
The service department was great, my adviser was professional and pleasant, the availability of loaner vehicles was a bit disappointing especially when there is a backlog or a technical issue preventing a timely return of my vehicle. I had the option to take my vehicle home and return when both the part an technician were ready to work on my repairs however isn’t that the idea behind scheduling and I did not see the point of driving there only to told there’s a delay and if I wanted to I could come back later with the vehicle to ... Read More Google - May 19, 2026
Awesome service, and amazing inventory as always. Shout out to Nick M for making it happen for me.
This dealership I know gets so much grief as they are the only Cadillac dealership on the island and there are so many recalls and parts delays. The customer are very rude to the employees and blame them for things out of their control. Marina and Moose offer exceptional customer service everytime I go there the staff does their absolute best to meet my needs. The issues they have stem from corporate not supporting this dealership the way they should in my opinion. I can't say enough great things about the staff. They are all great!
Awesome Great process and character along with transparency and handled the situation very professionally Amazing
Ryan is the man! I am a very busy business owner and he picked up on that immediately. He made it very easy for me, I came in picked up my truck. It was simple and easy!
I recently brought my new Cadillac Escalade into Cadillac of Honolulu for service, and after initially experiencing issues, I can honestly say the General Manager completely restored my trust and confidence in the dealership experience.
What stood out most was that he was not just focused on business, but on people. He ensured every customer walking through those doors was treated with the respect, professionalism, and dignity that should come behind the General Motors name. As a loyal GM customer for over two decades, that level of customer care matters deeply to me.
Owning a luxury vehicle like a Cadillac ... Read More Google - May 14, 2026
Al and nick knack cadillac… cherray brah
This dealer bought my car from me - we had some challenges with the transaction and process, but they handled the issues as fast as they could and escalated the situation to be resolved. Shout out to Alex and Ko’olina for helping throughout this process!
Bituel kept me informed on the status of my truck. He called to let me know that 1 tire was not repairable. Very polite and called when the truck was completed
Horrible service, car sits for weeks before getting serviced, wait time is hours too, dropping off or picking up takes very long. Nobody ever answers the phone ! Its absolutely ridiculous to have a service center run like this after purchasing a brand new car I dread bringing my car back for service!
Very informative and answered all my questions and concerns. Also help with a courtesy gas top off.
It was wonderful. Please see the other two reviews I posted. It was a great experience.
I had a wonderful experience at this dealership. CJ was attentive, patient, and dedicated to helping me find the exact vehicle to meet my family’s needs. The buying process was simple and quick, and I appreciated the “no hassle” atmosphere offered by this dealership. I would absolutely do business here again and recommend anyone looking for a vehicle to give this dealership an opportunity to earn their trust.
Ben was great ! Super big help & was super willing to help and meet me where i’m at, financially ! Ask for Ben for sales ! Alex was a huge help too
They do their best to help keep the cost down on expensive repair.
Efficient Very accommodating with helpful service and free Starbucks coffee. Very good and efficient service department
It was a easy no hassle experience. CJ was courteous and professional. Mahalo!
alex and nick made it extremely simple for me to make my first time buyer experience fly by without a hitch, highly recommend
Cadillac's professional one to one service member experience is outstanding and ranks top 3 in the State of Hawaii
Experience was easy. Duncan did a great job of staying in communication and following up with us
(Translated by Google) Koolina and Alex are the best, brahhhh (Original) Koolina and Alex da best brahhh
Aloha, the staff was very friendly and helpful, they were shorthanded, and we're still able to have my vehicle serviced. Best advice is to go there in person and schedule your service ... Mahalo.
He didn't let the technicians touch the car for a week. And i've received a warning from the Onstar that my battery is low. I had to take it to the another Gmc dealer.
My tire blew out after hitting a pothole. It turned about to be a recall issue. It took a month to get one tire fixed. I was not given a rental car or compensation for being without my car for a month. I did not receive updates and my calls were not returned when I called to check on the status. When I came to pick up my car, the services were had discussed (first service, tire rotation, etc) had not been completed, despite an inspection report on my paperwork.
Have been looking for months. Finally saw a truck thanks to nick! Messaged him and came straight in the next day. Very easy to work with and no pressure. He and Alex helped me get a great deal and made the process very smooth. Thanks again guys 🤙
Easy to work with. They Help out alot Good response time Eager to help you