Customer Testimonials
The manager on the maintenance side did an amazing job on my vehicle, he even drove it out for me since it was parked in a tight spot, thank you!
There isn't enough people working there and service for car is to long of a wait. But they are trying
I am grateful that Johnny made it possible for me to have my car repaired to drive safely. Repaired with a warranty. Needed my car long weekend ahead. Thank you very much Johnny! I know you guys are backlogged. Wish success for GMC.
Good experience, just know this place is always busy so be expected to drop off your car for a few hours or more depending on the work needed. They will be backed up but as a warning make sure you call them to confirm they have parts for your car if you make an online appt.
The Team was very respectful and helpful with finding a vehicle for me. I would definitely recommend this place and I look forward to future business. Nick Was very kind and friendly and helped me every part of the way.
Professional, friendly, knowledgeable and helpful staff. Honest, no-pressure sale.
I want to thank Honolulu GMC for their professionalism and dedication in helping me transition from one vehicle to another. All of their departments worked so well together, from the cleaning team, finance team (Theresa & Nathan), to the in office staff (Ko'Olina). Thanks to Nick, another great sales rep, for helping to fill in when and wherever needed! Special thanks to my phenomenal sales rep, Akira! He was patient, helpful, knowledge, relatable, and even funny in spots! Thank you very much, Team GMC Honolulu!!!
It was Informative and helped with all the questions and info I needed to know.
Overall, the sales person did help me sort of get the vechile I wanted I wanted the CT4, but did ask for a manual. My sales rep replied that there are none, I would have appreciated the up sell to the CT5, I traded a worthless 2014 3.7 Mustang, I would have purchased a CT5 with manual transmission and matching or bigger engine than my mustang 3.7. So I purchased the CT4 2.0, which is a step down from the performance. Additionally, I am a Costco member and presented my CADILLAC LIMITED-TIME SPECIAL Valid through 2/28/2025 Present a digital or printed copy of this certificate ...
Service Supervisor. Johnny Henson displayed a professional and great customer service while I was there. Although he was overwhelmed with other customers, he still took the time off to explain to me the situation with my truck. I would like to also acknowledge and thank Heather who was also very helpful too. Many Mahalo’s to the GMC Service Team 🤙🏽
Excellent service, clean environment, friendly staff, a lot of choices, easy, but monthly payment was too high, it could do better to lower the payment
I bought my first brand new vehicle here, and I have to say service was great, everyone were very nice, patient and nog once I felt pressured into buying some an can't afford like other dealership. They tried to get me the best deal and find ways to squeeze my payments down. Very knowledgeable and helpful. Strongly recommend Honolulu GMC to anyone.
Always Professional Customer Service from all staff to include the maintenance technicians in servicing our 2023 GMC Sierra Elevation. Thank you!
Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family
Appreciate the professionalism that was given. The staff was very welcoming and helped get my vehicle in and out in a timely manner.
Service was great, I dropped off my truck Service was quick, picked it up a few hours later, no issue or concerns
The parts department was able to get us 4 new tires from their warehouse and arrange with the service department to install and balance. All done on the same day. Thank you GMC.
I presented my loan check in January 2025, also presented my sales person my Costco Auto sales program incentive $1000 worksheet and asked to honor this incentive, ask to let the manager know and no response.
The parts and service departments were very helpful in getting our tires ordered, delivered, and installed in one day. Even though it was after 3:30pm. Liana and Jeremy in the service dept were very helpful!
Professional, Timely, Reliable and above all Understanding. If you need an appointment book with Liana.
Allison and Akira were both very organized and professional. I felt comfortable throughout my buying experience.
The service team was great! Took care of everything I needed to get done and reassured that my concerns would be taken care of. The communication was great throughout the service and I’ll definitely bring my truck back to them for future work.
Customer service was very professional polite, courteous, and treated me as a family with respect and honor as a Veteran.
Johnny was professional and courteous. Although the service took longer than anticipated, nevertheless it's all good.
Everyone was very professional, polite, courteous, best customer service, ever, and as a veteran treated me with honor
Great service.
Me and wife had a great experience. We were well welcomed, Dante was very friendly helpful patient and knowledgeable. Really helped us make a great decision on buying our first brand new car. We love our vehicle and were looking forward to let our friends know how great the service here at cutter GMC. The best place I ever bought a vehicle.
Always quick and professional! Always friendly! I would recommend the service center to everyone! Mahalo!
Service was great except that the service department did not open until almost 7:30am. The hours posted show that they’re supposed to be open at 7:00am.
The whole staff was professional courteous, polite and professional . treated me with respect and as a veteran with honor.
Very positive experience with Kalai and the sales team also sale person Akira thank you for a geart experience Honolulu GMC
Excellent staff and help. I appreciate all your hard work and efforts. Mahalo to Jeff and all the service advisors!
I don’t know who Andrew Morey is? The only person who introduced himself was Anthony Santiago and I give him a 5 ⭐️ rating
Very friendly service. Quick sales and also help you get the financing.
This experience was seamless. I’m happy with my purchase and transaction.
Never at any automotive shop or dealership have I received the attention, hospitality, thoroughness, and professionalism as I did with Liana at Honolulu GMC. Looking forward to seeing her in the future when I bring my vehicles for service.
Very friendly. Akira was a great salesman. It was a Pleasurable car buying experience and the in and out time of buying a car was fast.
Staff are friendly and professional. Waiting room is comfortable with a nice Starbuck coffee machine.
Dante Jovenal is phenomenal at what he does and does it with Aloha. Is not pushy, and does not have that “sales person” vibe that every other sales person has. God continue to guide you through your journey brother. Aloha!
This was the best experience I have ever had purchasing a vehicle. The entire team made me feel like my voice was heard and valued through out the process. It was easy and fun!
A little disappointed. Brought truck in for noise. It took 6 days before it was diagnosed and only after I physically came in and talked with a service person. Micah was great in keeping me informed and the repair went smoothly after the part was received.
Liana was very accommodating for my first time here
I would definitely recommend this dealership. I had a great experience and would would buy another vehicle from them.
Great friendly service
Service Advisor LIANA provided OUTSTANDING CUSTOMER SERVICE. ALSO many MAHALOS to the people who serviced my ATS and for providing OUTSTANDING CUSTOMER SERVICE on my ATS CADILLAC. UNTIL THE NEXT TIME THANK YOU.
Friendly staff and great service. Made me feel warm and welcomed. Definitely will go back again for my service needs
Andrew,Dante, and O’okina is a great team in The highest satisfaction, professionalism, Politeness, Ohana in customer Service I’ve experience with them great job and they’re an asset to your company thank you and happy Thanksgiving and a blessed holiday’s
Service took longer than I anticipated. Cost of changing battery in key gob seemed ratger excessive.
Andrew Morey is the BEST! I recommend for anyone to come through and see Him ONLY! He helped me get approved with a low down payment, and swiftly processed my Mom's trade-in without a hiccup and no down payment. He will be my Family's personal go-to person in purchasing a new ride. Mahalo Plenty Andrew!
Kathryn was friendly and very patient. She's very knowledgeable of the vehicle features as well as the available incentives for each vehicle.
Helped me find and purchase my first car, very happy with everyone there who helped me out.
i’m very pleased with the services and the professionalism of the personnel that worked there however I am awaiting another appointment for parts to come in so I can have the repairs completed.
It took awhile to finalize getting the truck.
Liana, very helpful on scheduling for service Changing new car battery. She also informed me about the warranty on new Battery. Thank you, Rowland
It was a pleasure to shop for my used vehicle at Honolulu GMC Cadillac. The staff was pleasant and the purchasing procedures went smoothly. 5 stars!
Serviced my 2024 GMC Canyon due to “computer” update? Had dead battery when I tried to start. Had to call tow truck. Not sure what it was. Never really explained.
I always bring my GMC SIERRA DENALI here to Honolulu GMC Cadillac for all of my trucks service needs. Micah is always great going above and beyond with his customer service is second to none! I recommend Honolulu GMC Cadillac for all your service needs. Mahalo and I will see you guys for my next service.
Service was excellent and staff was good . They were open on Saturday so that's a 👍
Flawless and seamless trade-in/purchase transaction. Very friendly and not pushy seller! 5stars+
very satisfied with the help they did to me inregards of what i am looking for.
Great sales team especially Dante, he really gave us a lot options. We really enjoy our time there thank you.
Service was completed in a timely manner
Dante and Andrew are amazing! My experience at Cadillac Honolulu was 5 stars for sure. I would highly recommend this dealership to everyone, including working with the two gentlemen that assisted me. I love my Lyriq and the overall car shopping experience with them was great!
Our sales associate was helpful and friendly, though I feel other staff members there should be a little more professional especially when customers are around.
Great sales staff, and easy purchase!
Excellent service beyond my expectations that makes me want to return and purchase my next car at Honolulu GMC
Great customer service and good quality product management. Great refreshments available for customers. Love the place
Great service by Liana she kept me posted along the way and the repairs done correctly.
The staff at Honolulu GMC Cadillac made buying my (used) car a very pleasant experience.
Workers there were very nice, pleasant great attitude just make a customer feels good. Workers were happy very good.
Great service. Love our new vehicle 🚗
Theresa is a very thorough and professional associate, and I would recommend her to any customer.
Very satisfied with purchase.
Fast, friendly and courteous 😊🤙
The service center is a great center. The only issue I have is that it is very difficult to get in contact with them on the phone. Which forced me to drive out there to discuss when the parts would be in for my 2024 lyric. I was told someone will call you Monday with an update and no one has!
Most recent visit went above and beyond my expectations. Service was great, speedy, and car came back smelling brand new 🙂