Customer Testimonials
THANKS NICK, YOU ARE AWESOME 🤙🏼
Everyone was very helpful and professional. They also found a problem in my car that I didn’t know was there. I’ll be going back
My vehicle was there for 3 months, nothing was done. Very poor service. Never again do service with GMC.
Sarah Pratt was awesome! She ensured that I was taken care of with my Cadillac and that there were no problems when I took it off the lot.
The sales person, Nick Nakama, was knowledgable, helpful, and recognized our needs. The Finance person, Theresa Karas, was very helpful and attentive to our desires about financing. Everyone was friendly and helpful…a really great experience.
Still waiting for service to answer or respond🤦🏽♂️People nice. Need to work on communication tho
Car was promised at 1:45, I called 2x before coming at 2:00. Car wasn't ready. Had to self-pay for an Uber home. Returned the next day at 10am and car was still not ready. Returned again at 1:30, was said it was ready but had error messages that needed to be cleared. Took an additional 45 minutes before it was ready. Still paid full price and I was out the time and money for the three trips to pickup my car. Very poor service and communication
Great service and they did their best to get me into the car that I wanted!!!! Thank you!
Super friendly people, easy to talk to, and willing to assist you with all your needs
This was a great experience for the wife and myself and with Dantes help made it happen thanks to him we left with the truck I always wanted
Danti was so helpful
Great in person service; terrible phone answering and NO call back after 4 days of attempts
Excellent service! I would like to mention Johnny Henson (service manager) by name personally for his outstanding and professional service. I am now on my second Cadillac from this dealership. Quality team and personally focused to meet our needs.
Pros. Super friendly. Great coffee nice waiting room and bathroom. Inconsistent communications. Innacurate estimates of time required. Overall I’d return for service. Particularly nice people.
The BEST experience when buying a car!! Kathryn and Kala'i made the process fast and easy!! Need a new or used vehicle?? Go see them at Honolulu GMC!!
Terrible customer service. Repairs were not made to satisfaction. Car was held for 3 months and the day got my car back my car was smoking under the hood
Horrible service , horrible service, horrible service, horrible service, horrible service, Class action report. Can’t believe people spend that much money for a poor service center
Multiple appointments to get a simple recalled issue fixed. Twice vehicle was sent back home not fixed. Waste of my time.
Our experience at Honolulu GMC was outstanding…fast, efficient and helpful. Kathryn and Kala’i were professional and outstanding. If you need a vehicle, go see them!!
I’ve brought my vehicle here several times now. As a former technician at a dealership I can confidently say that this dealership feels understaffed with service writers. I don’t even try to call anymore because my calls are never answered. The last time I brought my vehicle in I left it for 2 weeks for a noise and recall and nothing was done. If I do go in… I’m never confident my vehicle will even be done or available to pick up. Johnny the service writer for me was great to work with but he has seemingly more ...
Awesome service and great customer service..ty
Very detail oriented vehicle inspection. Great service from Sarah.
Very good work done, customer service laid down all the details of the work they did. Good work even when they are low on employees.
They took care of a situation that was brought onto another dealership and was told that there was no issue with my vehicle. So yes, they are the real deal! Not like the Waipahu location.
Acceptable negotiations but wish the manager would of came of a little more. The wait for financing was a bit longer (almost 2 hrs) but financing person was a good experience.
Akira provided exceptional sales support from initial contact to finalization. We expressed interest in a Yukon Denali, and one was conveniently available on the lot. The process was seamless, making the purchase of our new Yukon Denali XL worthwhile. We are delighted with our decision to visit and view the available inventory at honolulu GMC; Akira,thank you for everything and to the finance team thank you for working swiftly! We appreciate all of you guys! Akira service was so good that we came back and bought 2500 GMC Serriea Denali from Akira not even a week later! He the best!
Nice but the wait was well over an hour for financing other buyers were ahead of me.
The staff were very nice. No trouble on getting my truck. It was fast and easy
Fast excellent great too expensive better then others job well done hope its great to othera
Less than 100 miles later, oil gasket seal leaking AFTER service from GMC. Terrible technicians.
I lease vehicles from all types of manufacturers/Dealerships and Cadillac was not in my radar, until I met Theresa Karas who was very professional, sharp and a high standard of Customer Service.
I’ll admit that on the day I came in for an oil change it seemed like there was some chaos going on, but the staff was very professional and courteous to me the whole time. Thinking it would take a long time based on the chaos, I left my truck and went home. I got a call a couple hours later that the truck was done, but living across island and being so close to closing time I left it there over night. Overall the experience was a very good one and I look forward to seeing them again ...
Johnny Henson was very professional, knowledgeable and friendly. You are lucky to have him there. 👍👍 I think he is a great asset to your GMC service department! The only downside was it took about 3 weeks to make an appointment.
Dante and Theresa were very professional but the dealership itself is shabby, from the weeds and cigarette butts by the front steps to its overall look. I should add that we bought a BMW that you had bought in auction. Our mechanics checked out the 2-year old X1 and found it to be in excellent shape. Overall, we had a good experience.
I would only take my Cadillac here! 10/10 trust them. Thank you for the great service!
Sold my car to GMC and they were honest, genuine, and communicative. I didn’t feel like a number in their system but like a respected person. Such a nice change from most dealers.
Great customer service and comfortable waiting area. Only complaint is they didn't notice i needed a safety check. I forgot to ask them to complete one.
Went in not really expecting to leave with anything but Anthony Santiago was super cool and fast with the numbers. Would definitely refer others to him and their team.
Professional. Expedient. Good team vibes. Warm and welcoming productive dealership business space creates a friendly and efficient experience.
Took way too long to service the vehicle. Seems understaffed, but the staff is very helpful when able to get in touch with them.
She just took care of my service needs. And went the extra mile. She's great
They never returned our calls for an open service ticket for over a month. It was very frustrating trying to get an appointment. We’ve owned a Buick/Cadillac for over 60 years. You might’ve just lost your next sale.
Friendly staff I got what I wanted and they make sure to deliver will recommend and we’ll buy again from them
Very accommodating and helpful, communication was excellent and they keep me updated as it progressed.
I had an excellent experience with the GMC service team. They made sure I had a loaner and kept me updated throughout the entire process. Even though there were a few delays with my service appointment, the way the situation was handled was very professional and straightforward.
Thankyou Kathryn for always helping me and my family with purchasing a perfect family car that we could afford
Excellent service and experience. From the moment we arrived to the moment we drove off with our new vehicle it was great. The follow up has been fantastic as well
Dante did really good at explaining the value of the 2025 Denali I bought.
Overall good experience.
Excellent service, in particular from our salesman, Dante and Finance person, Theresa. We never felt pressure, they kept our best interest at heart, answered all our questions. Theresa was excellent at explaining all the various options, clarified what we were signing as she handed the multiple documents for signature. And mostly, did all this with a sincerely friendly demeanor. Even the receptionist knew our name and treated us with friendly respect. Also, the sales manager was super helpful in getting the car ready for pick up promptly, and like the others, treated us with friendly respect. Mahalo nui, Albert and ...
Genuine honest people doing everything they can to take care of you and your vehicle. Johnny is an incredible service associate that I would hope everyone has the pleasure of working with. I’ll be back soon for my next service!
All I can say is "Moose" has turned the service department around. He is very responsive even under the conditions that he is working with to really follow up and make this Cadillac service department what it should be. Ive had such bad problems in the past from prior service managers and spent many many days just trying to get answers from others. Thank you Jeremy for assisting to get our fleet back on the road.
Very personable and knowledgeable, answered a few tax questions for me on the spot, smooth transaction
Johnny was really helpful has lots of knowledge about his job he got me in and out as fast as he can. That’s what people wants when they comes for service.
I really appreciated the help I got getting the recall on my GMC Yucons airbags done in a quick timely manner. Just as they promised.
Need much better incentive program communication with customer, after purchase completed, waiting on sales managercall.
Great customer service by Johnny Henson. The other two service representatives need customer service training for letting customers standing for 5 minutes or more and not saying anything.
The Service representative (Johnny Henson) provided exceptional customer service. Kudos to him for a job well done. Great service. Thank you.
Took to long for a simple recall. Took 3 hrs. Poor communication.unsatisfactory. This place sucks.
Sarah was excellent. She was very professional and friendly. we prefer to deal only with Sarah from here going forward. The service was timely and complete. Apparently we were supposed to receive a wash and a vacuum all this time but this was the first time we’ve ever received one. Thanks to Sarah!! Much mahalos!!
Johnny Henson is awesome. He understands what customer service is all about. Johnny is definitely an asset to you company and please make sure he stay in Hawaii for a long time.
Johnny was really helpful with getting my truck repair done.
Se vice is a mess. Sinking by the day. Others did it but it’s too late to be saved
They accepted my car when I called about having it towed in. They did not return a single phone call or answer their phone for weeks. They did not even look at my car for three weeks. Put me on hold for 1.5 hours and then hung up on me. The most horrific experience ever with a Cadillac dealer. Not until Sarah came did I experience any service. She was amazing.
Needs communication skills in front office and professionalism in service dept. not to damage vehicle.
As a entrepreneur, my time is everything to me. My check engine light on my Buick came on at the most inconvenient time (as it always does), and since my car is the lifeline of my business, I couldn't afford be without it I called into the service department and spoke with Johnny, who was both informative and instrumental in getting me in last minute to take care of my car. What I loved most about the professional service he provided was his transparency. Because he was honest with me, I was able to plan accordingly. I value great ...
Sarah is friendly and treated me with respect, she checked my truck in quick, would recommend going through Sarah
I had scheduled my Cadillac XT4 for an oil change with the Honolulu Dealership service center. When I arrived at the service intake lane, I was immediately met by a very friendly and professional woman associate, Ms Sarah Pratt. She immediately checked her tablet for my name and asked about my vehicles needs. Without my even asking, she explained the oil change specials which I took advantage of for certain. Another reason I chose the dealership is that Sarah is an expert in applying my GM rewards as payment. Another special was a FREE car wash for all vehicles serviced. ...
Awesome job. Did not get the color we asked for. We settled for what was available. Other than that, all good.
Thank you Moose service manager for the great customer service. He should accountability and got the work done that needed to be done.
Johnny and his service was 10/10. He was more than helpful and would be very happy to receive service from him again. The actual technicians and service department as a whole I’d rate 0/10. Not only did they manage to spend almost 6 hours to complete a 30 minute task, but they also somehow managed to break my inner driver side door handle, and the clips to hold the panel onto the door.
The dealership service center had awesome customer service, they were very professional and courteous. I took my car in to have a diagnostic done on the rear interior door light, they fixed it right the first time.
1im not satisfied im dissapointed i cannot reccommend the service my car is there for 3 weeks they dont do nothing
Dante was knowledgeable and amazing. We appreciate his positive attitude and professionalism. Dante helped us trust GMC again after the last vehicle we got from there in 2019.
Helpful and polite. Would be happy to get service there anytime again. Great service overall.
Short staffed. Don’t answer phone. Don’t return calls. Staff does well with they have to work with but business poorly managed and owned.
The salesperson Donte and Andrew were awesome n very knowledgeable n kind.. Thumbs up to you both...